CJAZ 020 3950 0360
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Frustrated by persistent IT issues and poor service from their previous provider, RockBox turned to CJAZ Consulting. With a strategic infrastructure overhaul, CJAZ not only resolved their challenges but also delivered a managed IT system that ensures a smoother, more efficient operation.
Challenges
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Frequent IT issues and a slow response time from the previous IT provider.
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Disorganised SharePoint structure and inconsistent Anti-Virus and Office 365 management.
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Lack of a proactive, managed IT approach leading to operational inefficiencies.
Improvements made
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Standardisation: Anti-Virus and Office 365 were cleaned up and standardised across systems, creating a reliable foundation.
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Infrastructure Overhaul: A chaotic SharePoint setup was reorganised into a logical, efficient structure.
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Proactive Management: CJAZ introduced a proactive IT system, significantly reducing reactive support calls.
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Personalised Service: Delivered tailored IT solutions designed to meet RockBox’s specific needs and goals.
Results
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Enhanced Efficiency: With a well-structured and proactively managed IT infrastructure, RockBox enjoys fewer IT disruptions and a seamless workflow.
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Fewer Support Calls: The improvements have resulted in a marked reduction in the need for IT support.
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Client Satisfaction: RockBox values the personalised, responsive service provided by CJAZ Consulting.
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CJAZ Consulting’s expertise in infrastructure management transformed RockBox’s IT setup, creating a smoother operation and equipping them for sustained success.
"The customer service that CJAZ provides is worlds apart, they always get back to us straight away, often resolving problems there and then. We have found that our efficiency has greatly improved, as we don't have to wait around getting IT problems sorted. We would definitely recommend CJAZ IT services."
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Emma Spurr
General Manager, RockBox Advertising
Contact Us
3B Station Parade
Cockfosters
Hertfordshire
EN4 0DL