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Anderson, Wilde & Harris (AWH), Expert Property Surveyors based in East London, faced growing frustrations with their IT support provider. Delays, impersonal service, and a lack of continuity left their team feeling unsupported. They turned to CJAZ Consulting for a proactive, personalised IT partnership that could transform their operations.
Challenges
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Slow response times: Support requests passed between multiple levels of a large IT helpdesk, causing long delays.
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Impersonal service: Staff dealt with unfamiliar engineers, leaving issues unresolved due to a lack of understanding of their setup.
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Insufficient infrastructure support: Backup systems were unreliable, leading to significant concerns about data security and continuity.
Improvements made
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Recognising the urgent need for streamlined, reliable IT support, CJAZ proposed a tailored solution:
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Initial three-month trial: Enabled AWH to experience CJAZ’s hands-on, responsive approach.
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Enhanced infrastructure: Installed two new servers to support robust on-site and off-site backups using Veeam, ensuring data security for large file sizes unsuitable for cloud-only storage.
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Comprehensive IT package: Provided managed IT support, Office365 configuration, managed anti-virus with ESET, and consultancy for optimal performance.
Results
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Personalised support: AWH now enjoys a dedicated point of contact, eliminating the impersonal helpdesk process.
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Rapid issue resolution: Urgent support issues are addressed immediately, with routine concerns resolved in under an hour.
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Proactive peace of mind: CJAZ monitors and resolves potential problems before they impact the team.
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Elizabeth Adams, Managing Director at AWH, sums it up:
"The personal service we receive from CJAZ is outstanding. They understand our team and IT setup, and any concerns are handled quickly and professionally. They’ve removed the worry from IT management, and we would happily recommend their services."
CJAZ Consulting continues to support AWH, delivering reliable IT solutions that enable their success.
“I would definitely recommend CJAZ they've been instrumental in helping our business grow."
Elizabeth Walsh
Operations Director, Anderson, Wilde and Harris
Contact Us
3B Station Parade
Cockfosters
Hertfordshire
EN4 0DL